Reservation Terms and Cancellation Policy

Welcome to wellhomestenerife.com. Below, we present our reservation terms and cancellation policy to ensure a satisfactory experience when booking your vacation with us.

Reservations

1. Booking Process: By making a reservation through our website, you agree to comply with the following terms and policies.

2. Reservation Confirmation: Once you have completed the booking process and we have received the corresponding payment, we will send you a reservation confirmation via email, including the details of your reservation and associated costs.

3. Payments: Payments must be made according to the options provided on our website. The total amount of the reservation must be paid before the check-in date.

 

Checkin y checkout hours

Check-in: 14:00hrs. If you wish to check in later than 19:00hrs an extra charge of 50€ will be charged.
Checkout: 11:00 am.

 

Cancellation Policy

1. Customer Cancellation:

– If you cancel your reservation more than 30 days before the check-in date, we will refund 100% of the total reservation amount.

– If you cancel between 15 and 30 days before the check-in date, 50% of the total reservation amount will be retained.

– If you cancel less than 15 days before the check-in date, no refunds will be issued.

2. Modifications: If you need to change the dates of your reservation, we will do our best to accommodate the changes based on availability. However, we cannot guarantee that modifications will be possible.

3. Cancellation by wellhomestenerife.com:

In the event of unforeseen circumstances, we reserve the right to cancel your reservation. In such a case, we will offer a full refund and strive to provide suitable alternative accommodations.

Contact

If you have any questions or need more information about our reservation terms and cancellation policy, please don’t hesitate to contact our customer service team at info@wellhomestenerife.com or +34 639 72 63 23.

We thank you for choosing wellhomestenerife.com for your vacation and look forward to providing you with an exceptional experience.